Refund Policy
We want you to be happy with what you buy. This page explains when you can get a refund for a digital download.
The short version
| Situation | What we will do |
|---|---|
| The file is faulty, will not open or is missing content | Send a working replacement. If we cannot fix it, refund you in full. |
| The product is not as described | Refund you in full. |
| You did not receive your download | Resend it. If we still cannot deliver it, refund you in full. |
| You were charged twice for the same product | Refund the duplicate payment. |
| You bought the wrong pack by mistake | Contact us within 14 days and we will swap it for the correct one. |
| You changed your mind after downloading | We cannot offer a refund (see below). |
Why we cannot refund a change of mind
Our products are digital downloads that you can keep as soon as the download starts. At checkout, you agree that you want immediate access and that you understand you lose the 14-day right to cancel once the download begins. This is allowed under the Consumer Contracts Regulations 2013.
Your legal rights are not affected. If a product is faulty or not as described, you are always entitled to a remedy under the Consumer Rights Act 2015.
How to ask for a refund or replacement
- Email AbayomiShomoye@2techconsultancy.co.uk with your order email address and the product name.
- Tell us what the problem is. A screenshot helps.
- We will reply within 2 working days.
Approved refunds are made to your original payment method within 14 days. Depending on your bank, it can take a further 5 to 10 working days to appear on your statement.
Please contact us before your bank
If something is wrong, please email us first. We can usually sort it out the same day, which is quicker for you than raising a dispute with your bank.